Who We Are
TurnInPro (“TIP,” “we,” “us”) operates at turninpro.com. We provide AI-powered lease-end guidance to help you navigate your options when your vehicle lease is ending.
Information We Collect
When you use TIP, we may collect the following information that you provide:
- Name and contact information (phone number, email address)
- Vehicle information (year, make, model, mileage)
- Lease details (monthly payment, residual value, lease-end date)
- Vehicle Identification Number (VIN)
- Voice recordings — used solely for real-time transcription, not stored after processing
- Conversation history with the TIP chatbot
How We Use Your Information
- Provide personalized lease-end guidance and recommendations
- Connect you with lease-end specialists when appropriate
- Send relevant communications about your lease situation
- Improve our service and user experience
Third-Party Services
We use the following third-party services to operate TIP. Each handles data in accordance with their own privacy policies:
- Anthropic — AI processing for chatbot conversations
- Deepgram — Voice-to-text transcription
- Twilio — SMS and WhatsApp messaging
- Resend — Email delivery
- Supabase — Secure data storage
- Vercel — Application hosting
Data Selling
We do not sell, rent, or trade your personal information to third parties. Period.
Data Retention and Deletion
We retain your data for as long as needed to provide our services. You may request deletion of your data at any time by contacting us at support@turninpro.com. We will process deletion requests within 30 days.
SMS / Text Messaging (TCPA Compliance)
By providing your phone number and opting in, you consent to receive automated text messages from TurnInPro related to your lease-end situation.
- Message and data rates may apply
- Message frequency varies based on your interaction
- Reply STOP at any time to opt out of SMS messages
- Reply HELP for assistance
- Consent is not a condition of purchase or service
Email (CAN-SPAM Compliance)
If you provide your email address, you consent to receive a series of lease-end follow-up emails from TurnInPro related to your inquiry.
- Every email includes a one-click Unsubscribe link
- You can opt out at any time, and we honor opt-outs promptly
- Unsubscribing from emails does not affect any active SMS conversation